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Uber signed Uber Ones without approval, FTC says

The subscription service in Uber is deceptive and very difficult to cancel it, the US Federal Trade Committee claimed a lawsuit on Monday.

FTC suit It takes the goal in Uber oneSubscription service that provides members to ride Uber and discounts on food delivery operations, among other things. Uber described the subscription, which costs $ 9.99 a month or $ 96 annually, as a way to make customers make purchases for the return on their application.

In Uber’s position for consumers, Uber is overwhelmed by the possibility of providing how much users can provide, as FTC said in its complaint. Uber also signed some users to subscribe without knowing them, making it difficult to cancel, FTC He said.

“The Americans are tired of registering for unwanted subscriptions, which seem impossible to cancel,” said Andrew Ferguson, head of the Federal Trade Committee.

A Uber spokesman said that the company “is disappointed that FTC chose to move forward in this procedure,” adding that Uber believes that it will prevail in a tight battle expected with FTC.

Uber spokesman said that subscriptions and cancellation are clear and simple and followed the rhetoric of the law and the spirit of law, “adding:” Uber does not register or charge consumers without their consent, and the cancellation can now be done at any time in application and most people take 20 seconds or less. “

The FTC lawsuit says that Uber prepares users of $ 25 a month in case of savings if they use Uber One. This number does not include what users should pay for the subscription, said FTC.

The Federal Trade Committee said that the lawsuit also cited users who “say they are registered without approval.”

One of the users who were martyred in FTC’s complaint said that they clicked “the exit, refused, and refused” each time, Uber asked whether they wanted to subscribe to Uber when they created their Uber account. Later, when they examined the bank account activity, they realized that Uber had already signed them to serve the subscription, according to the complaint.

Uber shipped a different person 9.99 per month for Uber One, although this person had never had Uber account, according to FTC complaint.

“I don’t even know how they got my discount card information,” said a person who did not reveal his name.

Do you have an idea of ​​Uber’s story or a similar application to participate? Contact this report

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