- Uber filed a lawsuit against her opponent in delivery of Doordash on Friday, in search of unlimited compensation.
- Uber says DooDash costs millions of dollars in revenue through anti -competition practices.
- A spokesman for DooDash Business Insider told Uber’s claims not merit.
Uber Technologies, Inc. Friday is a lawsuit against her rival in delivery of food, Doordash, Inc. , Accusing Doordash of hostile business practices that Uber says the costs of both restaurants and customers.
In the complaint, Uber claims that Doordash, the largest provider of restaurant delivery services in the United States, “invented and participated in an illegal plan to strangle competition with Uber Eats”, making it difficult and costly to restaurants to participate with more connection service and allow the delivery giant to impose fees Customers have the highest “low -quality service”.
“Restaurants can simply stand in Doordash, and find themselves unable to choose the service or services that are best for their work in the market to deliver the first party,” read the complaint, which Business Insider reviewed. Uber Restaurant Factors They were reported that they had a “gun in their head”, that Douordsh is a “monopoly”, and that they were being intimidated by Dordsh. But most restaurants do not have a meaningful option to resist Doordash, given the energy it enjoys through the Doordash app in connecting the third party. “
Al -Shukawi says that DOORDASH anti -competition behavior has cost millions of Uber to potential revenue flows. The lawsuit seeks to obtain unspecified compensation and aims to force Doodash to change its commercial practices.
“The Uber case has no advantage,” a spokesman for Doordash told Business Insider. “Their claims are unfounded and based on their inability to provide an alternative to merchants, consumers, or pursers, a quality alternative.”
As of November, Data Indival Analytics reports that Doordash controls 62.7 % of the delivery market at the national level, followed by ubereats, which owns 25 %, and Grubhub by 6.2 %. Report 2024 on the mysterious shopping data from InTouch Insight, which collected experiments of 300 delivery requests from the three main delivery platforms, Doordash found strands in customer satisfaction, with the application that offers more promotions, delivery to the right site, and providing correct food in many Sometimes its other main competitors.
The report found that Doordash greatly outperformed its competitors at the time of delivery, with an average waiting for 26 minutes and 24 seconds. The average delivery time in Grubhub was 35 minutes and 49 seconds, while eating in Uber was 38 minutes and 4 seconds, for all InTouch Insight.
While the demand for third-party delivery services is still high-DOORDASH was lost by 18 % in requests on an annual basis in the third quarter of 2024, with revenues increasing by 25 % to $ 2.7 billion, BI said before- Criticism of the drawings that applications receive is not new. Customer fees may be imposed up to twice the cost of their meal to request a delivery application compared to menu prices, and some restaurant owners find that the application fees are cut into their margins a lot to be sustainable.
“We are increasingly heard complaints from restaurants that limit the Doordash tactics that freedom and punish them to search for better options,” Sarvraz Mardia, head of the Uber Delivery Department, said in a statement for Business Insider. “We hope this deposit will end up for these unfair practices so that restaurants can choose what is better for them without fear of punishment or revenge.”
