Amnesty International can handle 911 emergency than you know

PSAPS – also known as 911 Call Center – provides an important service. While most people hope they do not need one, they are necessary for society. Since it is very important, it is reasonable to believe that they are some of the most efficient institutions in the country. However, this assumption could not be beyond the truth.

Several emergency communications centers suffer from lack of financing and employee employees, resulting in 911 calls and long transmission times. These delays can cost life. While the apparent solution is to employ more people, urban and rural centers face a problem to find candidates. Can artificial intelligence solve this uninterrupted problem?

1. He deals with non -emergency calls

Although most people are taught from an early age that only 911 is dedicated to emergency situations, PSAPS receives an incredible number of non -emergency calls. The collaboration in random and bad mail, applicants spend a lot of time dealing with the unimaginable situations.

The Director of Government Affairs of International Emergency Academies (IAD) said using the artificial intelligence of non -emergency calls It is a great idea It is of great benefit because it enables the missionaries to focus on the calls that are really of interest. If the machine learning model picks up instead of them, they will not have to waste their time in non -critical situations.

Amnesty International can determine the random post calls, solve errors and direct non -emergency calls to the appropriate agencies, which reduces the volume of calls on the administrative line. For example, if someone calls a loose dog, he can transfer him to animal control.

Indeed, 911 artificial intelligence calls have published this way. For example, the Unified Emergency Communications Center in Charleston Province – whichIt receives 210,000 unbroken calls Annually on average- automatic learning used to automate its completely unnecessary line. The director of the center said that he helps the missionaries to provide better assistance.

2. Create call texts

Obstetric models can create written voice communications records automatically. These texts can be used to refer to it during the transmission or training later. Since all 911 calls were already registered, the implementation will be relatively clear.

Automatic copy and summary will be tremendously during the frantic conversations. What happened, who needs help and where the crisis is revealed is the most important parts of the data in the event of an emergency. Artificial intelligence can help messengers understand the scope of the situation, collect their ideas, and improve decision -making efficiency.

3. Feelings are analyzed

Automated learning model can take advantage of the natural language processing to perform morale analysis, allowing it to determine and respond to mood. This technology It can increase the efficiency of transmission When published in emergency services systems.

While the messengers are trained to respond to a set of crises, every person calling 911 interact differently. The algorithm can discover these precise differences, which allows the recommendations of tone, formulation and useful intervention.

4. Review the transmission data for accuracy

Many messengers 911 are exhausted. One of the investigations at the Capital Wall Office for Consider Communications (OUC) revealed 40 % of employees hours It is additional work. Many transformations for 12 hours-sometimes multiple in one week.

Long hours and nights without sleep leads to a human error. Participants in the calls may send the first respondents to the wrong address or leave the caller to wait for a few minutes. In a field where every second is concerned, these delays are unacceptable. Moreover, forced additional work will eventually lead to fatigue, which increases the lack of employment in the sector.

Amnesty International can automate repeated jobs and analyze information before being transferred, reduce work burden and ensure accuracy. In addition to increasing efficiency, it can reduce human error, which helps save lives.

The inclusion of artificial intelligence in emergency compounds helps the missionaries keep controlling the situation while they remain on the line with the callers. It can transfer important information, provide accurate estimates of access and even automate some driving functions, which helps the difference to focus on what matters.

In addition to improving efficiency, it can make driving safer. Research that includes a warning to anterior collision and independent emergency brake systems appearReducing the rear collision by 50 %Rescue 850 lives annually. While firefighters and ambulances are uncommon, they occur. Preventing them provides precious time.

5. Provides training for all situations

While the 911 call operators receive intensive exercises, many do not feel prepared to deal with all possible situations. Just because they are accustomed to robbery and infringement of the property of others, they do not mean that they know how to respond to the threat of the bomb or the active shooter.

According to the survey of the National Emergency Numbers Association, Less than 50 % of emergency services professionals Feel equipped to deal with any situation. They are also not ready to deal with the administrative side of their work. About 36 % of the agreed management was the most exhausted aspect of their jobs, arranging it over the 911 incoming calls.

Automatic learning model can create training materials for increased improvements, helping missionaries to excel in the areas where they previously leaves. Also, it can help create individual workflow tasks to improve their administrative and administrative capabilities.

6. Deal with the incident calls

During the events that cause comprehensive panic, PSAPS is flooded with 911 calls. Those who suffer from employee deficiency due to retaining and employment issues – which are mostly – will face a problem with helping everyone.

A survey of employees at the country level revealed by IAD that the call center is 911 The average vacancies rate reached 25 % In 2022, one out of every four sites was not occupied. This number represents an increase of five points by the Covid-19s.

Even if the missionaries can handle the size of the usual calls without a problem, these unexpected situations can easily cause priority and management of management problems. Automated learning model can handle incoming calls, which liberates their time. Since this technology can develop, it can adapt to unprecedented crises.

Amnesty International can transfer relevant and useful information to callers to ensure that each person gets help. This is especially useful for people who are not associated with comprehensive panic because they guarantee that they receive a timely response.

7. The text messages respond to 911

The ability to reach 911 operators of a mobile service device is called 911. It is increasingly popular. According to the National 911 program, people in 38 states Send 507,969 text to PSAPS In 2021, height from 492328 in 2020. While this program can be revolutionary, it represents some challenges.

What happens when the sender makes a word or types slowly? Artificial intelligence can increase by generating response claims, reading the message loudly or repairing spelling errors. Unlike the common belief, most people will not be postponed by receiving texts created by artificial intelligence. Research shows Realizing this content as a better quality From the work produced by human experts.

Amnesty International can make every second number in 911 communication centers

Amnesty International will not replace human operators. Instead, it will enhance their functions, increase their efficiency and narrow their focus so that they can focus on what matters. This technology can be revolutionary for the vast number in the country of unreasonable PSAPS, which helps to save lives and improve citizens’ perception of local emergency services.