Executive managers warn of the potential impact of artificial intelligence on the functions of white collars has become increasingly familiar.
The latest is Alison Kirkby, Britain’s CEO of giants and telecommunications. In an interview with Financial times It was published on Sunday, and Kirkby said that progress in artificial intelligence technology may lead to further discounts in the company.
BT announced in 2023 to plan to reduce up to 55,000 jobs by 2030 as part of a batch to reduce the cost base by the end of the contract.
But Kirkbe told FT that this plan “did not reflect” the potential of artificial intelligence. “
She said: “Based on what we learn from artificial intelligence … there may be a chance for BT to be smaller by the end of the contract.”
BT has turned into artificial intelligence in recent years to invent operations in areas such as customer service.
In 2024, the company announced that it was using the Trucophachid intelligence to help sales and support via BT and EE, its mobile network section. In December, the company said that the IMEE virtual assistant, which was called “Aimee”, was dealing with up to 60,000 customer talks per week.
BT is not alone in her attempts to automate such tasks. The Swedish payment company was open about its efforts to use artificial intelligence to operate its customer service offices.
In 2024, Clarena said that the AI who worked with Openai was doing 700 full -time customer service agencies.
The CEO of the company, Sibastian Simiakovsky, was a strong defender of artificial intelligence, but he eased his position in technology, saying in May that some efforts to reduce costs have gone very far and that Claarna was now recruiting the customer service process.
But Siemiatkowski has been sure that artificial intelligence poses a major threat to white collar functions to move forward.
Speaking in The Times Tech Podcast earlier this month, Siemiatkowski said that technology played a major role in “efficiency gains” in Clars and that its working power has decreased from about 5500 to 3000 people in the past two years as a result.
“My doubts again is that there will be an effect on white collar functions, and when that happens, this usually leads to at least a stagnation in the short term,” he added. “Unfortunately, I don’t see how we can avoid it, with the technology perspective.”
Artificial intelligence companies have looked the same alarm whose product can significantly affect the labor market.
The CEO of anthropologist Dario Amani recently warned that Amnesty International can eliminate half of all the jobs of white collars in beginners during the next five years.
“We, as producers of this technology, are facing a duty and we need to be honest about what will happen,” Amodei told axios in May. “I don’t think this is on the radar of people.
