Learn about women in technology: Saaniya Chog and constantly managing a changing technology culture
Tell us about yourself!
Welcome to my family hackernoon …
I Saaniya Chog, and I spent the past decade in the Servicenow ecosystem, building, improving and transforming the progress of work and solutions recently as an older technical advisor in Servicenow Canada. But aside the addresses, my work was about the design and implementation of the Servicenow platform in an alliance with commercial operations throughout customers and industries.
My journey started again in 2015, only outside the college, when I joined TCS as a soldier official. I had no dream function in mind, and I did not understand where this path could do. What I knew is: I liked the reform of things, simplifying chaos, and understanding “why” the broken workflow. One opportunities led to, over time, she moved from learning how to create the basic workflow for accidents to leading global applications, directing new expatriates, and now, leads the transformation that works for Amnesty International in institutions.
Today, I wear many hats: consultant, writer, community creator, teacher – but my favorite director is Mosul. I connect people to the possibilities and problems in solutions and operations for important results.
Why did you choose this field in the first place?
This is the funny thing. This “IT” working line did not “choose” as much as it chose me. When I grew up, I decided to follow a computer engineering certificate, and put myself on the road towards a very looking for the software developer.
But life has different plans!
The real transformation point came after graduation when it was placed in Tata Consultance Services (TCS). I expected to work as a software developer, but instead, I was appointed in the infrastructure of vertical information technology as a service official, a platform that I have not heard before. Initially, I was not sure that this was completely appropriate, and even think about switching jobs on the first day. However, when I started exploring the platform, it became increasingly curious about its potential. Six months later, she moved to a consultative role in the service, when things began to fall in place.
Although I had no direct teacher at the time, I was lucky that I was the presence of supporters who directed me, recommended opportunities to grow within the environmental system of service, and offered me various educational platforms to help me build my skills. My curiosity and my desire to learn as a motivation, and quickly realized the strength of this basic system without a symbol. Every new ability I discovered Haftni to explore more. If we look back, what started as an unexpected task turns into a satisfactory profession.
Although I was originally aimed at the role of the development of typical software, I found that I had a more rewarding chance. Today’s business, strategy and technology, mixes, making it a challenge and exciting.
What technology are you very excited/very excited and why?
Currently, I am very excited about the development of the artificial intelligence customer. I look forward to exploring this field, as the machines are not only automated, but also decided, planned and behaved with a degree of autonomy. It seems as if we are moving from “auxiliary intelligence” to actual digital co -workers who can think, negotiate and cooperate with humans. This is exciting, a little strange, place to be!
The most exciting me is the shift from passive action to pre -emptive systems. Imagine Amnesty International, which only tells you what is broken but begins with repair, writes the appropriate technician, informs the user, then continues. In Servicenow, we began to see this form, and I feel incredibly lucky because I am part of this development from within. This is not just an innovation to chase the direction. It comes to rethinking the future of work and how humans and machines can partnership to create more clear, effective and cheerful experiences.
The Servicenow platform that I currently work on builds a set of artificial intelligence capabilities and is very interested in learning and implementing these capabilities for my customers in the near future.
What technology is you more worried than now and why?
As much as I am enthusiastic about the capabilities of artificial intelligence, I warn of the same amount of one of its most difficult disadvantages in obstetric models. I was already a witness to the cases where artificial intelligence systems are born with confident but completely wrong information.
In informal settings, it may be harmless. But when applied to health care, legal advice, or critical information technology infrastructure? This is dangerous.
What worries me is the blind confidence that many users put in directing artificial intelligence, assuming that if it seems polished, it should be correct. Collect this with a limited understanding of the typical bias, lack of an explanation, and the use of unusual data, and we have an ethical bomb.
I strongly think that for artificial intelligence capabilities to serve us well, you should be responsible for responsibility. Transparency, tracking and human control must develop as well as innovation-or risk risk rid of wrong information at a mathematical speed.
What are your hobbies and interests outside technology?
Outside the work full of achievements and meetings, I look forward to simplicity. I like to go in a long evening walking with music. I recently took the run again after a break, and there is something that meditates about returning to training that re -feels a sense of life.
On other days, just give me a bold cold drink and an open waiting list for Netflix, and I’m in my happy place. There is a strange treatment about energy through the technical strategy in the daytime and the comic series that you see feeling satisfied at night. Zero regret ..
Let’s talk about breaking the glass ceiling. What are the biggest challenges she faced as a woman in technology, and how she dealt with them?
One of the biggest challenges she faced is secret. It is not in the literal sense, but in meetings, in decision -making circles, in appreciation. I was often the smallest woman in the room, and people assumed that I either write down notes or shade. Like most women in the industry today, I was a prisoner in Antichrist syndrome, where I am the most worthy of the ruling that people have given in the room.
Over time, I started looking at my journey and how I arrived. It was the confidence that was re -eradicated in myself and my absolute faith in the power of perseverance that I realized that I did not need an evaluation from anyone to build or break the barriers. It has taught me to deal with more and more situations, the power of calm trust. I no longer feel the need for excessive correction or excessive correction. I allowed me to clarity, calm, and efficiently speak with a loud voice.
And make it a point to raise the voices of other women around me whenever you can, because progress should not be alone. Whenever possible, I am trying to create spaces for more comprehensive conversations about growth and driving with both my colleagues.
Any story/position of hate for women who are doubtful and dealt with, and you want to share it with Hackernoon Fam?
There were definitely moments, and there are cases that still stick to me. The precise bias, in the most clear way, but during the period of interactions, is unfortunately very common in the workplace. I remember a few years ago, one of the customer asked males to apply for his project for better and accountable availability. As a result, I made a joint leader, and most important work elements were directed to him. This was not completely hateful, but it was a clear example of how to play unconscious bias.
At that time, I felt a little frustrated. But when I slept, both age and experience, the fuel of multiple teams and projects, make sure this is gently calling, to customers who have demands or biased requirements to keep a project.
On the bright side, things have improved over the past decade. Women’s representation in leadership roles, companies and clients are more aware now. However, the advocacy of women in technology is still important until we scan the existing bias.
What is the largest relapse/failure of your interface, and how it managed?
A few years ago, she led a big offer, on paper, looked free from defects. Technically, everything was beautifully formed. But after two weeks of launch, the user’s dependence was abhorrent. The tickets were incorrectly raised, the workflow tasks were not followed, and we started immersing complaints.
He hit me very hard. I took it personally. But in the past, it was one of the most valuable lessons I learned ever. The failure was not in implementation, and he was in the management of change. We did not attend people to ride. Since then, it has made the basic principle design not only for people, but with people. Every successful publication has since it has communication, training and compassioned sympathy from the first day.
What is your biggest achievement that you really proud of?
There were prizes and words of confession, but the moment I cherish more than others is to watch the teachers with whom they worked with booming, and the Servicenow community that built it. I directed people who were not sure to switch Servicenow Careers or were fresh outside the college, and I didn’t know which path would be the best for them.
Another proud moment? Contribute to the growth of my service community in Montreal. Watching it is evolving from the small support initiative to a society in which I get texts from people when the next meeting is, or if they can present the meeting in the meeting, so that the people who met me in the conferences and say, you are the person who organizes the meetings of the confrontation society, it is part of my journey and their response makes my work void and with a deep meaning. It seems like building something that will continue.
In your opinion, why do we see this huge sexual gap in the technology industry, and how can we reduce it?
No denial. It starts early, often in the semester, where boys are pushed towards computers and girls towards communication. Then snow falls through the college, the employment of biases, the lack of female role model, and strict work cultures that do not support the responsibilities of care or flexible paths.
To fix this, we need to change the system. Technology companies need to stop employment in “Culture Fit” and start employment for “ADD Culture”. Leaders must invest in deliberate guidance and care programs. Schools need to normalize women in STEM not as exceptions, but as a rule. And women already in the field of technology, we bear the responsibility to stay visible and raise others with our climb.
Who is your technology idol? Why?
If you have to name one, Radia Perlman, which is often called “Internet Mother”, will be. Most people do not know that founding protocols that help networks to communicate, such as the extension tree protocol, came from their work. What inspires me more is its humility. “I don’t think the Internet will collapse if I don’t do this work,” she said.
It was not only her brilliance in writing code, but was to think systematically, solve problems before they became problems, and doing this in a world that was not used to women to do such work.
This is the kind of deep calm effect that I aspire to in one day!
Do you have any advice for ambitious girls who want to join the field?
definitely. Here is what I tell you if we are eating coffee now,
You do not need to get all the answers. You just need to start. Curiosity will take you further than confidence. Ask questions, regardless of their basic feeling. Look for a society that celebrates your victory and supports your pitfalls. Don’t let the lack of acting makes you feel that you belong to belonging, even if you are the first of there.
And remember: You do not have to fit the technology template. You can reshape it. Your point of view is your strength.
Thank you for reading. Namaste 
